|
 Our
hotlines
always link you
directly with
trained medical
staff. They are
all trained in
emergency
response call
handling
procedures and
will ask you the
exact questions
necessary to
establish your
emergency
situation. All
emergency
response
requires certain
minimum
information in
order to be able
to respond to
your emergency
appropriately.
Most often when
in a crisis of
any kind arise,
stressors are
high and it is
difficult to
think clearly
and respond
appropriately.
Our medical
staff are all
trained to guide
your through the
process question
by question so
they can respond
to your needs in
the most
appropriate way.
We have also
established a
guideline which
can be
downloaded so
you can see some
of the questions
which they may
ask. Please feel
free to download
this off the
website and
place it near
your telephone
to assist you
should you need
it.
read more
Establishing the
exact emergency
circumstance is
highly
significant to
initiate
appropriate
responses. A
highly stressed
or hysterical
call can come
through with no
significant
emergency
response
required –
likewise a calm
call from a
member who does
not fully
acknowledge the
true dangers of
the
circumstances
can require an
immediate
response.
Please try to
speak as clearly
as possible and
give our staff
the most
realistic and
accurate
information as
possible so that
they can
establish an
accurate picture
of the emergency
situation and
respond in an
appropriate way.
Ghana is a
challenging
environment in
which to find
specific
locations. We
have selected a
team of
excellent
emergency
response drivers
who know Ghana
very well and
can assist us
with locating
the emergency
scene. With at
times a lack
of street names
and the lack of
plot numbers we
often find
places by major
landmarks. If
you find
yourself in an
emergency
situation at a
friends house
and it is
difficult for
you to explain
to us how to get
there – hand
over the phone
to someone who
can explain so
our staff can be
guided en route
to your
emergency scene.
Our organization
assists
thousands people
and our services
are exclusive to
registered
members. For
this reason
quoting your
membership ID
number should be
the most
significant
start of your
conversation
with our medics.
We frequently
have calls from
persons trying
to access our
services without
membership in
place and this
procedure is for
the benefit of
the member.
Please
remember to have
your Membership
ID number
available
when you make
your emergency
call |
